#1 INSTANT (even $5000 orders refunded instantly)
 
1. Order
2. Click the help button
3. Contact their customer support
4. Ask them when your delivery will arrive (always ASK when it will arrive, nothing else)
5. They will check and see that it got delivered already
6. Act shocked and tell them nothing arrived
7. They will instantly ask you kindly if you want credits for the problem, just tell them you don't want to risk something like this happening again so you would like to get a refund.
8. Under $5000 absolutely instant refund. Here is proof: https://i.imgur.com/Yo43aJp.png
 
#2 INSTANT (12 hours - working for food)